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Terms for Use

Location: The Persian Carpet is located in Durham, NC.

Hours: Our friendly, knowledgeable staff is available:

  • Monday - Friday from 10am - 6pm
  • Saturday from 10am - 5pm
  • Closed Sunday
  • (Eastern Standard Time)

Contact:

Catalogs: We offer catalogs for our own proprietary rug lines. These include the Arts & Crafts Collection, Pendleton Reserve, Pendleton Classic and our Flatweave collections, including Dreamcatcher, Naturals and Indigo. We mail these out at your request. We are happy to answer any questions you may have about our other products via phone or email. We are also happy to send additional images to you via email to help with discerning colors. Just ask!

Quality and Condition of Rugs: All of our items are guaranteed new and first-quality, unless otherwise noted (for example, antique and semi-antique pieces). All items are inspected before leaving our store. Each item is guaranteed to arrive in top-notch condition. If for some reason it does not, please contact us immediately and we will have it picked up at no cost to you and replace the item with an identical one when possible.

Rug Images: The digital images displayed have the most accurate colors possible. However, because color calibration between computer monitors and digital photos can vary greatly, we cannot be responsible for variations in color between the actual product and your screen. If the exact color is absolutely necessary, we highly recommend that you purchase the smallest size rug available to try as a sample. You may return the small rug for a full refund or apply its cost to the purchase of a larger rug if the color works for you.

Design Variation: Rug designs are scaled to the size of the rug. For example, larger rugs typically have wider, more complicated borders and more repeats of a central design than a smaller rug.

Size Variation: Because our rugs are handmade, actual rug size may vary from the standard size listed. For example, when looking for 8x10 rugs, you could see a rug that is 7’9” x 10’2”. Exact sizes will be noted whenever possible. Make sure to speak with your sales representative if you have specific size requirements.

Colors Change within a Rug: Color variation within a rug is called “Abrash” and occurs naturally due to slight variations in dye-lots of wool. Abrash can look like soft variegation of color within an area or can be a stronger change, almost a line from light to dark in extreme cases. Antique and semi-antique rugs frequently exhibit abrash due to the use of vegetal dyes. Vegetal dye colors are not consistent from one batch to the next. Abrash is not considered a flaw, but a planned component of a new rug, and therefore is not a reason for refund on a carpet.

Sales Tax: The Persian Carpet is required to collect sales tax on items shipped within North Carolina. Sales tax is applied to the total amount of the order in accordance with local tax laws, currently 7.5%.